Privacy Policy

At Froggie Doggie ApS, we respect your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.

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1. Data Controller

Company name: Froggie Doggie ApS
Address: Oehlenschlægersgade 26, kl. tv., 1663 Copenhagen V
Email: info@froggiedoggie.dk
Phone: +45 50 10 43 98
CVR number: 46616502

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2. What information do we collect?

We may collect the following personal data when you contact us or book an appointment:

• Name

• Phone number

• Email address

• Your dog's name, breed, age, and relevant information about health or coat care

• Previous appointments and treatment history

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3. Why do we collect your information?

We use your personal data to:

• Book and manage appointments

• Communicate with you regarding your bookings

• Provide coat care and grooming services tailored to your dog's needs

• Maintain relevant grooming information

• Process payment for services provided

• Fulfil our legal and accounting obligations

• Send appointment reminders or service notifications (where relevant)

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If we wish to send marketing emails or promotional messages, we only do so in accordance with applicable legislation or with your consent.

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4. Legal basis for processing personal data

We process your personal data based on one or more of the following legal bases:

• Fulfilment of legal obligations

• Our legitimate interests (e.g. managing appointments and handling customer relationships)

• Your consent, where required

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5. How long do we retain your information?

We retain your personal data for as long as necessary to provide our services and fulfil our legal obligations.

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Accounting records are retained for the period required under applicable Danish legislation.

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6. Sharing your information

We do not sell your personal data.

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We may share your information with trusted partners and suppliers who help us run our business, including:

• Payment solutions

• Online booking systems

• IT providers

• Accountants and bookkeepers

These providers only process your information on our behalf and in accordance with applicable data protection regulations and relevant data processing agreements, where required.

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7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Have inaccurate data corrected

• Request deletion of your data, where the conditions are met

• Restrict or object to certain types of processing

• Request data portability, where applicable

• Withdraw your consent at any time, if the processing is based on consent

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If you wish to exercise your rights, you can contact us using the contact information above.

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You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your personal data is being processed in violation of applicable rules.

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8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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9. Cookies and website

If our website uses cookies, they are used to improve website functionality, analyse traffic, and enhance the user experience.

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Where necessary, you will be asked for your consent before non-essential cookies are placed on your device.

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10. Changes to this privacy policy

We may update this privacy policy from time to time. The most recent version will always be available on our website or provided upon request.

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If you have any questions about this privacy policy or our processing of your personal data, please feel free to contact us using the contact information above.

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11. Online booking (Planway)

We use the online booking system Planway to manage appointments and customer information.

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When you book an appointment through Planway, we may collect and process the following information:

• Name

• Phone number

• Email address

• Information about your dog

• Requests or preferences related to the booking

• Previous bookings

• Any notes you provide us about your dog's coat care, health, or wellbeing

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Planway processes personal data on our behalf in order to provide functions such as appointment scheduling, customer management, reminders, and related services.

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We have taken steps to ensure that personal data processed through Planway is handled in accordance with applicable data protection legislation, including the GDPR.

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For more information on how Planway processes personal data, please refer to Planway's own privacy policy.

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12. Photos of your dog

With your permission, we may take before-and-after photos of your dog to document the results of a treatment or to showcase our work on our website and social media.

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We only publish images that can reasonably be linked to you or your dog if we have received your consent.

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Providing consent is entirely voluntary and is not a condition for receiving our grooming services.

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You may withdraw your consent at any time by contacting us. We will then stop using the images in future publications and will, where possible, remove previously published images from our own platforms.

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13. CCTV

For the safety of our customers, their dogs, our staff, and our premises, CCTV may be installed in our salon.

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CCTV is used for:

• Prevention and detection of crime

• Protection of customers, dogs, staff, and property

• Securing our business

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Footage is only accessed when necessary and is retained only for a limited period, unless required in connection with an incident or to comply with legal obligations.

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Where CCTV is in use, clear signage will be displayed at the entrance to the salon.

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You may have the right to request access to CCTV footage in which your personal data appears, subject to the rights of other individuals and applicable legal restrictions.